Who we are
This website, emathtutor.com, is operated by eMath Tutor, an online tutoring institute. In this policy, “we”, “us” and “our” mean eMath Tutor. You can contact us about privacy at hello@emathtutor.com.
The short version
- We collect only what we need to respond to your enquiry and arrange lessons.
- For students under 18, a parent or guardian should contact us. We don't ask for a child's date of birth, email address or school name on our forms.
- We don't sell or rent personal information, and we don't use it for advertising.
- This website does not use analytics or advertising cookies.
Information we collect
When you request a free trial
The trial request form asks for:
- the programme (school subjects or Quran and Islamic studies), the subject or course, and the student's level;
- your name and email address;
- a WhatsApp number, so a coordinator can contact you (the same form appears in the free-trial pop-up);
- the country where the student lives;
- an optional tutor preference (female or male) and an optional note about goals;
- confirmation that you are the student's parent or guardian, or an adult learner, and that we may contact you about the request.
Please don't include medical, health or other sensitive details in the free-text box. If extra information would help us support a student, we can discuss it with you directly.
When you use the contact form or email us
Your name, email address, optionally a WhatsApp number, and whatever you choose to write in your message.
Technical information
To protect the forms from spam and abuse, our server briefly processes your IP address. We store only a one-way scrambled (hashed) version of it, together with a timestamp, to limit repeated submissions. These records are deleted automatically within about 24 hours. Our web hosting provider may also keep standard server logs (such as IP address, browser type and pages requested) for security and operational purposes.
How we use information
We use the information you send us to:
- reply to your enquiry and arrange a trial lesson;
- suggest a suitable tutor and agree lesson times;
- send you a confirmation of your request;
- arrange, manage and communicate about lessons if you decide to continue;
- keep our website and forms secure.
We don't use your information for automated decision-making, and we don't send marketing emails from these forms.
Who we share it with
Your enquiry is shared within eMath Tutor with the people who need it to respond to you, and with the tutor suggested for the student, limited to what they need to prepare for lessons.
We also use service providers to run this website and our email, such as our web hosting and email providers. They process data on our behalf to provide those services. We don't sell personal information or share it with third parties for their own marketing.
We may disclose information if required by law, or to protect the safety of students, tutors or others.
International transfers
We teach learners in many countries, and our team, tutors and service providers may be located in different countries from you. When information is transferred internationally, we take reasonable steps to protect it.
How long we keep information
We keep enquiry information for as long as needed to respond to you and arrange lessons. If lessons don't go ahead, we delete enquiry details when they are no longer needed for that purpose. If lessons do go ahead, we keep the information needed to manage them for as long as you are a learner with us, and afterwards only as long as reasonably necessary, for example for record-keeping or legal reasons.
Children's privacy
Our lessons are for learners of all ages, but this website is intended for use by parents, guardians and adult learners. If you are under 18, please ask a parent or guardian to contact us for you. If we learn that a child has sent us personal information without a parent or guardian's involvement, we will contact the parent or guardian where possible or delete the information.
Your choices and rights
Depending on where you live, you may have rights to ask for access to, correction of, or deletion of your personal information, or to object to certain uses of it. You can make any of these requests by emailing hello@emathtutor.com. We may need to confirm your identity before acting on a request. You may also have the right to complain to a data protection authority in your country.
Cookies
This website does not set cookies for analytics or advertising. See our cookie notice for details.
Security
Our forms are sent over an encrypted (HTTPS) connection and our email is sent through an authenticated mail server. No method of transmission or storage is completely secure, but we take reasonable measures to protect the information you give us.
Changes to this policy
We may update this policy, for example if we add new services or tools. The date at the top of this page shows when it was last changed.
Contact
Questions about this policy: hello@emathtutor.com.